Privacy Policy

Southview is committed to protecting your privacy and ensuring the confidentiality and security of your personal information. Our clinic and website practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Health Information Protection Act (PHIPA), and all applicable municipal privacy laws and professional standards.

Our website is intended for informational and educational purposes only and may include links to third-party websites. Please note that Southview is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any website you visit.

This Privacy Policy outlines what information we collect, how it is used, and the measures we take to safeguard it.

Information We Collect and How We Use It

Personal Information

We only collect personal information that you voluntarily provide through website forms (for example, name, email address, phone number, and message details related to your inquiry). Any personal information appearing on the site (such as client testimonials) is published with full, documented consent from the individual.

Non-personal Information

Our hosting provider may collect non-identifying data such as IP addresses, browser types, referring pages, and time spent on the site. This data is aggregated and used for statistical purposes to help us understand website traffic and improve user experience. Where possible, this data is treated as non-identifying and not used to directly identify an individual.

Disclosure of Information

We do not sell personal information collected through our website. We may share limited information with trusted service providers who support website hosting, analytics, security, and contact form delivery, and only as needed to operate and improve our services.

Your Rights to Access and Control Your Personal Data

You have the right to inquire about any personal data that may appear on our website. You may also request corrections or removal of such information. We will respond to all requests within 10 business days.

Data Retention

Non-personal information is retained for as long as necessary to support our legitimate business interests, research, and site analytics.

Analytics and Advertising Services Provided by Others

Southview may use third-party analytics and advertising services to help us understand website usage, improve performance, and support marketing efforts. These services may include tools such as Meta Pixel, Google Analytics, Plausible Analytics, and similar platforms. Depending on the provider and configuration, these tools may collect information such as page views, device/browser details, referral data, and interaction events, and may use cookies or similar technologies. For details on how each provider handles data, please review their respective privacy policies.

Cookie Policy

Southview may use cookies and similar technologies (including pixels) through our own website tools and third-party providers to support core site functionality, measure traffic, and improve marketing performance. The specific tools and cookies in use may change over time. You can manage cookies through your browser settings, though disabling certain cookies may affect how parts of the website function.

Our Policies for Children

Protecting the privacy of children is important to us. Our website and services are not intended for children under the age of 13, and we do not knowingly collect any personal data from them.

Information Security

To ensure your data is protected, our website uses SSL (Secure Socket Layer) encryption. This helps safeguard all communications between your browser and our site.

Our International Operations and Data Transfers

Our website is primarily hosted in Canada. Some service providers we use to support contact forms, analytics, security, or website operations may process data in other jurisdictions in accordance with their privacy and security practices.

Contact Information

For questions or concerns about this Privacy Policy or Southview's privacy practices, please contact us:

Last Updated: April 2026