Patient Rights and Responsibilities

Every patient has the RIGHT to ...

• expect to be treated with respect and courtesy
• have ethnic, cultural, religious values and sexual orientation respected
• expect that their personal health information will be kept confidential and private
• participate in making decisions which affect their health care
• have care and services explained clearly and simply in order to make informed decisions about their care

Every patient has the RESPONSIBILITY to ...

• treat Clinic staff with respect and courtesy
• provide a safe environment for Clinic staff, free from harassment (physical and/or sexual) and abuse of any kind
• participate in establishing their plan of care
• notify Clinic staff of any concerns regarding their care, treatment or payments
• attend scheduled visits on time OR notify the clinic at least 24 hours in advance of any cancellation or change